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The pleasure was all ours - so far, thanks for everything, for understanding and accommodating our environment and operation - you deserve a medal for your patience and service to us. Thanks so much for what you have invested in our people, it is of great value to us. Many, many thanks
Suzanne Murray
DHL Exel Supply Chain
Tel 011 821 0100




Umngeni Municipality



FEEDBACK LOC VOLUNTEERS on SA Host training
It was a great experience thanks to you (Samuel Maake)
We had a great Time, it was an experience and a half, thanks for caring (Lerato)
It was brilliant, that fact that we good mental preparation helped a lot thanks to your sessions, they came in handy. (Volunteer)
I guess you are superb, the draw was massive. (Volunteer)
May God truly bless you for all your kindness and I believe that the world is a better world when there are people like you - Siphiwe

 

 

 

 

 

 



Background



SA Host is not your average generic customer service course. SA Host builds "ambassadors" for our country, your business and the community. It is part of a national drive and is also part an an international host programme E.g.New Zealand - Kiwi Host. SA Host is a low cost and high impact course. It breathes life into the very heart of a person in any service industry. SA Host instills individual pride and shares an energy and passion that stays with an individual long after the course is over.

 

SA Host: Thousands of people across the country have received their SA Host accreditation. A business will receive accreditation when 60% of their staff have completed the training. SA Host can:

 

WHO SHOULD ATTEND All front line staff, any business that values their clients and all those that wish to be part of a new service culture in South Africa

 

OUR SA HOST CLIENTS
We have trained more than 600 participants to date:
• DHL Excel
• Umngeni Municipality
• Yellowwood Conference Centre
• LOC Volunteers
• ICESA City Campus students

• Kievits Kroon Spa
• Ubuntu Conference Centre

• 2009 Confederation Cup Volunteers

• ODI Water Services

 

 

SA HOST WORKSHOP INFORMATION

The workshop is run over 2 days from 08h00 to 15h00 (timing can be adjusted to support operational requirement)
• The number of participants per group, a minimum of 12 and maximum of 30
• Participants receive an SA Host workbook, lapel pin and certificate.
• The SA Host lapel pin is awarded to all participants who achieve 80% on their test. The lapel pin is issued at the end of the workshop and we encourage supervisors/managers to be present for this achievement.
• An SA Host certificate is issued by THETA to all those that achieve 80% and over.
• The workshop is intense, participative, fun and inspiring.

 

WORKSHOP OUTCOMES

• Communicate clearly with a customer
• Listen effectively to customer needs
• Make a good first impression
• Handle challenging customer interactions and build loyality
• Proactively find solutions to meet customer needs
• Deliver excellent service on the telephone
• Increase your professionalism

 

2010 INFORMATION

SA Host has been an integral part of the training for the LOC volunteers. All the volunteers receive SA Host training.

 

FEES

The cost is dependent on location, venues and group structure. We work on a sliding scale.

BOOKING FORM

Feedback from our Clients:

I would hereby like to give a brief summary of my experience as an attendee at the SA HOST Training that was held at the estate during the month of June 2009.

From the moment we walked into the venue, the air was filled with excitement. It was relaxing and inviting. Our first moment of truth was indeed a good one. Nikki also impressed with her bubbly and friendly personality, which was apparent in everything she did. The material was presented in a fun yet engaging manner, with everyone participating and learning as we went along. The presentation was of top quality and the execution was delightful. Although we all seemed to have a great amount of fun during the 2 days, we also learn ed a lot more than most anticipated. After the training, I myself have seen an improvement in confidence and customer care by the people who have earned their SA Host Badges on their respective training.

We would like to therefore thank Nikki and her team for an excellent program, and hereby extend my gratitude to her on behalf of Kievits Kroon, but more so from myself.

Best of luck and keep up the good work.

Jenny
Jenny van der Linde

HR Officer
Kievits Kroon T: 012 808 0150
F: 086 532 9050
E: jenny@kievitskroon.co.za
www.kievitskroon.co.za



Pro-Active Project Management prides itself in delivering quality education and training programmes. We were highly impressed with the professionalism exhibited by Dixiebay events in delivery of the SA Host programme for the Gauteng Department of Sport and Recreation's 2009 FIFA Confederations Cup training. We will definitely use them for further programmes. Keep up the good work.
Barry Hendricks

Managing Director

Pro-Active Project Management

barry@proactivepm.co.za

082 928 7048

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